Overview

Introduction to Voice of Customer

VoC is an advanced conversation analysis solution that lets you fully exploit the richness of customer interactions. It enables you to extract relevant insights from multi-channel exchanges.

• Analysis of all conversations between your customers and agents → Detection of emotions, intentions and key themes.
• Production of actionable insights → Identification of trends and friction points for informed decision-making.
• Continuous improvement of interactions → Personalized recommendations to optimize customer experience and agent performance.

With Voc, you can deposit your calls for simple, direct analysis feedback and take advantage of an intuitive interface to explore your data.