CSAT integration

CSAT in various charts

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KPI chart

CSAT is configured when the aggregation is selected:

• Select an aggregation by CSAT
• Select the associated numeric field (here, a score from 0 to 10 for overall satisfaction)
• Select the corresponding rating scale:
  • If the evaluation is a score out of 5, then choose the 0-5 scale.
  • If the evaluation is a score out of 10, then choose the 0-10 scale.

Histogram

CSAT per agent

CSAT is configured when the ordinate is selected:

• Select ordinate aggregation by CSAT
• Select the associated numeric field (here, a score from 0 to 10 for overall satisfaction)
• Select the corresponding rating scale:
  • If the evaluation is a score out of 5, then choose the 0-5 scale.
  • If the evaluation is a score out of 10, then choose the 0-10 scale.

Time graph

CSAT is configured when the ordinate is selected:

• Select ordinate aggregation by CSAT
• Select the associated numeric field (here, a score from 0 to 10 for overall satisfaction)
• Select the corresponding rating scale:
  • If the evaluation is a score out of 5, then choose the 0-5 scale.
  • If the evaluation is a score out of 10, then choose the 0-10 scale.