Login and overview

VoC is an advanced conversation analysis solution that lets you fully exploit the richness of customer interactions. It enables you to extract relevant insights from multi-channel exchanges.

• Analysis of all conversations between your customers and agents → Detection of emotions, intentions and key themes.
• Production of actionable insights → Identification of trends and friction points for informed decision-making.
• Continuous improvement of interactions → Personalized recommendations to optimize customer experience and agent performance.

With Voc, you can deposit your calls for simple, direct analysis feedback and take advantage of an intuitive interface to explore your data.

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Connect to VoC

First connection

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Login

• Enter your email and password
• Click on the "LOG IN" button to connect to the platform

Platform navigation

• Home : Global analysis
• Dashboards: view different dashboards
• Projects: view and edit different projects
• Data sources: view data sources and their types
• Organization: list of people in the organization
• Teams: modify teams with access to projects
• Profile

These menu items allow users to navigate between different sections of the platform.

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Basic concepts

The tool is based on three key concepts: projects, dashboards and data sources.

• Projects: A project is the central work unit. It is within a project that classification plans are configured, using artificial intelligence to analyze and categorize verbatim according to defined rules. Each project is independent, with its own classification plans and visualizations.
• Dashboards: Dashboards display analysis results in graphical form. They are created within a specific project, and cannot be shared between projects. Each dashboard therefore belongs to a single project, within which it exploits the results produced by the classification plans.
• Data sources: Data sources cut across all projects. They are defined once and can then be used in several projects. When creating a classification plan or dashboard, the user selects the relevant data sources: these determine which data will be analyzed (for plans) or displayed (for dashboards).

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