Where should I start?

Two sections, two purposes. The documentation to help you understand and configure the platform, and the release notes to keep track of what changes with each version.

Understanding & Configuring

The documentation

Everything you need to get started with the platform: step-by-step guides, architecture, and methodology.

The Benefits of the New Platform
Guides: Analyses, Alerts, Evaluation Grids, Live Assist, Dashboards, Reports, Copilot, Data Import, Users & Workspaces
Feature Map & Platform Overview

Open the documentation →

What's Changing

Release Notes

The Benefit-Driven Release Log: What's Happened on the Platform, Release After Release.

A single page, updated regularly
What's Available Today
The date each batch will be made available

View the release notes →

Quick Links

The Benefits The New Platform at a Glance Feature Map Feature Map Analysis Guide From Creation to Lifecycle Alerting Guide Metrics, Conditions, Notifications Evaluation Grid Guide Evaluating Agent Performance Live Assist Guide Real-Time Support Dashboard Guide Widgets, Filters, and Comparisons Reports Guide Customized summaries, one-time or recurring Data Import Guide Entire batches, audio or text Copilot Guide The AI assistant on every page Users & Workspaces Roles, Permissions, and Organization