Alerts - QM

Types of rules

Overall score : Alert based on a call's overall score.

Section score: Alert depending on the score of a call section (see how to create a section)

Additional score: Alert depending on the additional score of a call (see how to create an additional score)

Item: Alert dependent on an item in your quality grid.

Triggers

Once you've determined the alert type, you need to define a condition under which it will be triggered. This condition is a combination of an operator and a score.

Alert types

Once you've set your rules and triggers, you can choose between email and in-app notification.

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