Where to start?

Two sections, two purposes. The documentation to help you understand and configure the platform, and the release notes to keep track of what changes with each version.

Understand & Configure

The documentation

Everything you need to get started with the platform: step-by-step guides, architecture, and methodology.

The Benefits of the New Platform
Guides: analyses, alerts, evaluation grids, Live Assist, dashboards, reports, Copilot, data import, users & workspaces
Feature Map & Platform Overview

Open the documentation →

What's New

The release notes

The version log, with a focus on benefits: what's been added to the platform, version after version.

A single page, updated regularly
What's Available Today
The date each batch was made available

View the release notes →

Quick links

The Benefits The new platform, in simple terms Feature Map The feature map Analysis guide From creation to lifecycle Alerting guide Metrics, conditions, notifications Evaluation grids guide Evaluating agent performance Live Assist guide Real-time assistance Dashboards guide Widgets, Filters, and Comparisons Reports Guide Written summaries, one-time or recurring Data import guide Entire batches, audio or text Copilot guide The AI assistant on every page Users & workspaces Roles, Permissions, and Organization